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Refunds / Changes

Terms and Conditions of Returns

Returns are accepted within 14 days from the date of  purchase based on the evidence of the courier receipt. We also offer you FREE shipping (only for shipments within Greece) of the first change of your order, as well as free shipping for resending regardless of the amount of your new order and the payment method you've chosen. In case of a second return on the same order shipping costs should be covered by the customer.

Free return shipping costs only covers shipments within Greece . In all other cases (Cyprus , Europe) the return costs are borne by the customer.

To return your order initially contact us by email at epistrofes@amoramor.gr by writing your name and your order number and give us the reasons why you wish to return the product and if you wish to replace it with another or if you want a refund. Then contact the ACS courier company on 8015001111 in order to receive the product from the address you indicate without any cost to you . Alternatively , you can deliver it at your closest ACS store. -The product or products should be in the state in which you received them , have not been used , worn , soiled or in any other situation beyond initial .

-Each product must be accompanied by the enclosed return card that comes with it , which shows the code of the product, the date of purchase and the stamp of the store.

-If returning to the eshop it is necessary to inform us by email for the return.

-Returned products can be changed with another kind of product, size, color or you can get a refund

-We refund the amount of the value of the product , including the discount products..

-The returned products are your responsibility until they get to us. Make sure they are properly packaged and will not get damaged during transportation -Returns that will be received outside the terms of our policy will not be accepted.

-The return address for the eshop is : AMOR AMOR, ETHELONTON DODEKANISION 13 RHODES, PC 85100 DODEKANISA.

Refunds

As soon as we receive your return parcel we will start the refund procedures. The method of the refund depends on the way you had chosen to pay the order.

Thus, the amount that will be refunded will be either cancelled from your credit card or refunded via Paypal, or by depositing the amount within seven (7) working days to the bank account that you indicate as long as you had paid it on delivery. We will refund the amount corresponding to the value of the product. We will not return your original orders shipping cost.

For Greece: If you want a refund for the entire order, the original shipping and return costs borne by you and amounting to 5 € (initial shipping costs 2.50 € and return costs 2.50 € exclusively ACS) which are deducted from the total amount of your refund. The refund will be deposited into your account within 7 working days.

Refunds are conducted through Piraeus Bank therefore our company will not be held responsible for any additional bank deductions on behalf of our customers' bank.

If you request a refund and your initial order has exceeded the amount of € 30 then the original shipping and return costs must be paid by you (5 €)

For areas where the courier company describes as inaccessible the return fee regardless of the order amount is 10 € and is paid exclusively by you.


You can make your return with any other courier company at your own risk and cost.

If we send the wrong product or defective product shipping costs are covered by us.

For Cyprus: If you want a refund for the entire order original shipping costs (5 €) must be paid by you and are going to be deducted from the total amount of your refund. The return can be done in any way you choose with your own cost.

CAUTION: By the time the product will arrive to us is at your own risk, so it is important to arrange for safe transportation to avoid damage or loss and therefore inability to return.


OUR STORES
    • RHODES STORE
    • AMOR AMOR
    • Eth. Dodekanision 13
    • 85100, Rhodes
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    • 2nd RHODES STORE
    • AMOR AMOR
    • 69 Sokratous str.
    • 85100, Old Town Rhodes
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    • 75 Sokratous str.
    • 85100, Old Town Rhodes
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